XChange Telemed

XChange Telemed

Peace of mind for a safe and healthy crew

With the health and safety of crew and passengers paramount, XChange Telemed provides the ideal, cost-efficient solution for managing illness or injuries onboard and meets the new ILO/MLC and IMO/STCW labour regulations for crew health and medical treatment.

Furthermore, thanks to the secure transmission and storing of medical data, XChange Telemed assists the onshore medical professional in his decision-making, and may thereby avoid unnecessary and costly vessel re-routings or evacuation.

The solution comprises a compact suitcase with CE certified medical equipment and an interactive web portal facilitating immediate video medical consultations and giving doctors full access to the patient’s medical data; ensuring crew members receive fast, effective and interactive medical support.

  • Fully contained within a reinforced, portable case is the comprehensive, ready-to-go kit enabling the capture and transmission of vital data of patients in order to establish a remote diagnosis
  • Clear instructions and reference diagrams are enclosed to assist the remote user with data capture, viewing and sending
  • Medical data is then centrally displayed on the enclosed tablet PC and on the web portal viewed by the Doctor ashore, while the HD camera enables an interactive consultation
  • Leasing and maintenance of Telemed station including touchscreen interface
  • Access to the web-based portal enabling doctors to view the video link and access patient data
  • Medical Assistance by the public Telemedical Maritime Assistance Service (TMAS) or by the company’s appointed Doctor or medical professional
  • Satcom optimized live remote video consultation
  • Secured patient data transfer and hosting
  • Large-scale worldwide logistics and 24/7 Customer Care
  • Improve crew welfare and retention of seafarers
  • Treat crew illnesses and injuries onboard, reducing crew member down time
  • Secure recording of medical data and decisions, providing documentation for insurance claims
  • 1 in 2 diversions considered avoidable with Telemedicine resulting in significant cost savings  (“The business case for telemedicine”, International Maritime Health 2013, Vol. 64 Issue 3, page 129)
  • Integrated end-to-end service including equipment lease, maintenance and service support.